Methods We conducted a scoping review of pharmacists’ interventions with patients previously diagnosed as having diabetes with the aim of assessing how many used communication (quality and quantity) as an outcome measure. A scoping review identifies gaps in the literature and draws conclusions regarding the overall state of a research programme, but does not necessarily identify gaps in the quality of the studies reviewed. Quality assessment,
therefore, was not conducted. MEDLINE, EMBASE, the Cochrane Library and International Pharmaceutical Abstracts were searched 5-FU from 2003 to 2008 to identify relevant studies published in English. Reference lists of key studies were also scanned to identify additional studies. Randomized controlled
trials and related studies of pharmacists verbal communication with diabetic patients were included. Key findings Some 413 abstracts were identified through database and reference searching. Of these, 65 studies met abstract inclusion criteria and 16 studies met full-text inclusion criteria necessary for this review. The majority of included studies report on patients’ health outcomes, beliefs about drugs, self-reported health-related quality-of-life scales or some combination of these measures as indicators of pharmacists’ interventions. Nine studies included information on the duration of the initial interaction between pharmacists and patients with diabetes; 13 reported on the number of follow-up contacts with pharmacists, Bortezomib and seven studies indicated that pharmacists participating in interventions had received training in diabetes management or in patient-centred care. No studies included or evaluated transcripts of pharmacist–patient interactions. Summary Results
reveal a gap in the existing MTMR9 literature. In studies of diabetes, pharmacy practice researchers do not appear to consider the influence of pharmacists’ communication skills on health outcomes. Future studies should be designed to incorporate a communication research component. More than two decades ago, the pharmacist’s role as a professional who dispenses not only pharmaceuticals but also pharmaceutical services gained international recognition as a paradigm shift.[1–3] A review of the literature on the impact of pharmaceutical services in primary and ambulatory care settings identified 10 services that pharmacists may deploy to deliver pharmaceutical care, including for example obtaining medication histories, consulting with patients, recommending changes in therapy, educating patients and counselling on drug and disease management. Though not explicitly cast as such, these services must involve verbal communication between pharmacists and patients. Patient-centred pharmaceutical care processes such as assessing patients’ medical and drug-related therapies, developing a care plan and evaluating outcomes cannot take place without verbal communication.